What is battery swapping?
Instead of waiting for a battery to charge, you swap your low battery for a fully charged one at a PowerShelter location near you. It takes under a minute, and you're back on the road. Never wait for a charge again.
How do I swap a battery?
Find a swapping location in the PowerShelter app, then reserve or tap Open to start a swap. Place your battery inside, connect the cable, and close the door. A locker with a charged battery automatically opens. Take the new battery and ride!
Where are the swapping locations?
The app shows all Shelters near you on a live map, with directions to the closest one. You don't need to go to a specific Shelter - any in the network works.
Where are the swapping locations?
The app shows all Shelters near you on a live map, with directions to the closest one. You don't need to go to a specific Shelter - any in the network works.
Do I get to choose my battery?
No need! The system automatically gives you a fully charged, ready-to-go battery when the door opens. That's what makes it fast
When can I swap
Access hours depend on the location. Check the Shelter on the map in the app for its specific hours.
Do I still have to charge at home?
You don't have to, but it helps. Charging at home overnight means you start each shift on a full battery, and it keeps the swap network fast for everyone. Then just swap on the go whenever you need a quick top-up.
The locker won't open, or the swap fails
Don't force the door. Close the app, reopen it, and try again - or try another nearby Shelter shown on the map. If it still won't work, contact support (below) and we'll sort it out.
There are no charged batteries at a Shelter
The app shows live battery availability at each Shelter, so you can head to one with charged batteries ready before you travel. You can also reserve batteries 15 minutes in advance.
My battery is damaged or won't power my bike
Don't use a battery that looks damaged, swollen, or feels hot. To replace a faulty battery, go to your e-bike provider's local store for a new one. If you received a damaged battery from a swap, report it immediately via the app.
How do I get help?
For swap, Shelter, or app issues, message us on WhatsApp at +49 30 70015611 or email support@powershelter.com. For battery, bike, or lease questions, contact your e-bike provider.